Zakary Steib

Zakary Steib is a seasoned professional with extensive experience in client success and customer service. Currently serving as the Client Success Team Lead at Innovation Refunds since April 2022, Zakary has previously held roles at Principal Financial Group, where responsibilities included assisting clients with retirement accounts and coordinating customer service efforts. A background in event coordination and customer success management was developed at Dice, along with diverse managerial experience overseeing teams in the hospitality sector. Zakary's volunteer coordination skills were honed at Cedar Valley Friends of the Family, while earlier roles at CUNA Mutual Group and Upper Iowa University emphasized strong communication and recruitment abilities. Zakary holds a Bachelor of Arts in Political Science and Government from Wartburg College.