Junior Network Support Team Leader

About Wessex Internet 

Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset.

Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.

As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision.

About the Role

Join our Customer Operations team and play a crucial role in the growth and development of our company's network. You will support customers within the Support team by addressing their issues and configuring devices for daily dispatch. The ideal candidate will be proactive, enjoy working independently and as part of a team, and will manage a small team, navigating the challenges that come with this responsibility.

Wessex Internet fosters a collaborative and supportive culture that values independent thinking and internal progression. We seek individuals who are flexible, analytical, and ambitious to help drive our company's expansion over the next five years. With our team rapidly growing, there are significant opportunities for career advancement in technical or contact centre management.

This is an excellent opportunity to start your journey in a dynamic and expanding environment.

Responsibilities Include

• Diagnose and resolve technical hardware and software issues

• Maintain and update network systems & documentation

• Promote network security best practices

• Liaise with other departments maintaining customer support

• Working as part of a support team speaking with customers and engineers to resolve issues

• Trouble ticket/Customer case management

• Daily Management of a small team

• Producing management reports

Role Requirements:

• Strong customer support skills and good telephone manner

• Previous experience of working in a direct customer facing environment

• Attention to detail

• Desire to progress in a technical role

• Some level of management experience

• Experience of working with a CRM

Preferable but not essential for the role:

• Network + / Network A+ Qualification

Benefits 

• 25 days of annual leave, plus bank holidays
• The option to buy or sell an additional 5 days of holiday
• Enhanced Family Pay
• Private Medical Insurance
• Life Assurance
• Income Protection
• Cycle to Work Scheme
• Tech Scheme
• Opportunities to progress your career - We’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

  

  

Salary: £27,000 - £32,000 per annum, depending on experience 

Role Type: Full Time/Permanent 

Hours: 40 hours per week 

Location: Office based near Blandford Forum, Dorset 

Holiday: 25 days plus bank holidays