West Kent Housing Association
Kim Parkins is an accomplished professional in customer experience and service management with extensive experience in the housing sector. Currently serving as Head Of Customer Experience at West Kent Housing Association since July 2021, Kim has previously held key positions such as Customer Services at Octavia and Group Head of Business Support at Network Housing Group, where leadership in policy, strategy, and performance analysis was emphasized. Experience includes strategic roles at A2Dominion as Interim Head of Customer Service and Director of Customer Experience at Moat Homes Limited, focusing on customer engagement and transformational projects. Educational qualifications include a BSc in Information & Communication from London Metropolitan University and an MSc certification in Call Centre Management from Ashcroft Business School.
This person is not in any offices
West Kent Housing Association
1 followers
Our vision is to be the leading community provider of affordable homes in Kent. Our core purpose is to provide homes for those who struggle to afford them in the open market and to nurture the communities around those homes. We want to help to create in Kent a prosperous, strong and sustainable society where people can plan for their futures. We will help to make Kent a place of opportunity for all. Our aspiration is founded in the legacy of 30 years of putting our residents first and our enviable reputation for helping people and communities flourish.