Albert Liu

Albert Liu is a highly experienced digital manager currently leading the digital experience team at West Kowloon Cultural District Authority, focusing on enhancing website, mobile app, and video platform performance. Prior to this role, Albert served in various capacities at Cathay Pacific, culminating as the Assistant Manager for Digital Experience Conversational AI. In this position, Albert was instrumental in managing and optimizing Cathay's chatbots and developing the digital strategy for conversational AI. Albert's extensive background also includes overseeing self-service platforms, enhancing digital customer experiences, and coordinating multi-language e-commerce website development. Academic credentials include a Master’s Degree in Electronic Commerce and Internet Computing from The University of Hong Kong, a Bachelor's Degree in Marketing/Marketing Management from Victoria University of Wellington, and diplomas in Multimedia and Graphic Design from Natcoll Design Technology in New Zealand.