Albert Liu

Albert Liu is a digital management professional with extensive experience in enhancing customer experiences across digital platforms. Currently serving as Manager, Digital at West Kowloon Cultural District Authority since September 2022, Albert Liu leads a team focused on optimizing websites, mobile applications, and video platforms for improved traffic and usability. Prior to this role, Albert Liu worked at Cathay Pacific from February 2009 to August 2022 in various capacities, including Assistant Manager - Digital Experience Conversational AI, where responsibility included managing and optimizing chatbots and developing digital strategy. Additional roles involved overseeing self-service platforms and coordinating e-business services, further demonstrating expertise in digital product management. Albert Liu holds a Master's Degree from The University of Hong Kong and Bachelor's and Diploma degrees in Marketing and Multimedia Design from Victoria University of Wellington and Natcoll Design Technology, respectively.