Jas Bhogal

Jas Bhogal possesses extensive experience in customer service and contact handling, currently serving as Senior Manager Contact Handling at West Midlands Police since July 2019, overseeing over 290 contact handlers and managing critical emergency services. Previously, Jas held the position of Assistant Director of Business Transformation at South Staffordshire Council, demonstrating strong leadership in customer service, ICT delivery, and business transformation initiatives. Additional roles include Customer Services Manager at Coventry City Council, contributing to significant improvements in customer satisfaction, and Transformation Manager at Sandwell Metropolitan Borough Council, focusing on business process redesign. Jas's career began at West Bromwich Building Society, where various roles honed analytical and communication skills crucial for contact center performance. Academic credentials include degrees from the University of Wolverhampton and De Montfort University in Business Administration and Business Studies with Law.