Teddy Wiles

Teddy Wiles has extensive experience in IT support and management, currently serving as the Supervisor for Central Region, End User Support Services at Vidant Health since November 2016. In this role, Teddy acts as an escalation point for complex incidents, applying diagnostic utilities, documenting problem-solving processes, and performing desktop-level fixes. Prior to Vidant Health, Teddy worked at West Virginia University, holding various positions including Assistant Director of Desktop Support Services, where responsibilities included managing endpoint expansions and desktop management applications, and Manager of Client Services, overseeing technical staff. Teddy also has a background as a Data Network Specialist and Contact Representative, providing on-site and telephone support to the WVU community. Teddy holds Dell Certifications for Desktop and Laptop Systems.