Director Of Intake

Who Are We:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Special Needs and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9.

Job Summary:

The Intake Director is responsible for the management of the day-to-day operations of the Assessment & Referral Department, ensuring prospective service, link recipients' to appropriate resources or care providers. This position will also have responsibility over the Call Center Department.

Essential Duties:

• • Ensures in house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
  • Ensures the plan for episode of care is initiated at admission to all levels of care.
  • Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions
  • Directs admission screening and initiates the integrated assessment process.
  • Ensures Intake procedures, hospital policy and regulatory requirements are followed i.e. administrative approval obtained for all admissions, admission paperwork, on call doctor patient interviews conducted.
  • Ensures proper communication and follow up is made throughout the admissions and assessment process i.e. pre-certification, on-call doctor notification, administration is notified of problems or significant events
  • Accomplishes department objectives by selecting, orienting, and training, supervising staff; organizing and monitoring their work process and performance.
  • Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
  • Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; ensures safety problems are identified and corrective actions taken
  • Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; implementing new procedures.
  • Controls expenses by managing overtime; scheduling expenditures; monitoring variances.
  • Maintains professional, technical and regulatory knowledge.
  • Upholds the Organization's ethics and customer service standards.