Nicholas Nelson is an experienced Information Technology Specialist currently working at Western Area Power Administration since August 2020, where responsibilities include SCADA systems maintenance, OSIsoft PI administration, server and workstation maintenance, and providing 24x7 on-call support. Prior experience includes roles as ServiceNow Subject Matter Expert and Desktop Support Team Lead at Innovative Management Concepts, Inc., focusing on compliance audits, report creation, and leading desktop support staff. Nicholas has previously worked in security roles, including as a Security Guard and Alarm Monitor, and has foundational experience in customer service and IT support from positions at Geek Squad and Best Buy. Nicholas holds a Bachelor of Science in Information Technology from the University of Phoenix and possesses an Associate of Arts from Central Arizona College, as well as an A.S. in Criminal Justice from the Community College of the Air Force.
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