Nicole Naidu

Nicole Naidu is a seasoned professional with extensive experience in customer support and strategy across leading technology companies. Currently serving as Senior Director of Global Consumer Support at Western Digital since November 2022, Nicole has previously held significant roles at Meta, drchrono, CloudOn, and Apple. At Meta, Nicole was a Strategy Advisor and Program Leader in Global Operations, where key achievements included enhancing customer support frameworks and driving significant cost savings. Notably, during tenure as Head of Global Customer Support at Reality Labs, Nicole developed a comprehensive strategic vision, resulting in exceptional self-service adoption rates and cost efficiencies. Nicole's career reflects a strong focus on customer experience improvement, operational efficiency, and cross-functional collaboration, underpinned by a foundational education from The University of Texas at Austin.