Alison Lytle is a seasoned professional in program leadership and business process effectiveness with extensive experience across renowned companies. Currently, Alison serves as Program Leader for Self-Service Innovation at Western Union since February 2024. Prior to this role, Alison was a Senior Manager of Business Process Effectiveness at Comcast from February 2020 to December 2023, where contributions included enhancing customer experience through Lean Six Sigma methodologies and leading cross-functional project teams. Previous positions at Comcast Business involved managing division-wide programs and a team focused on loyalty and retention strategies, significantly improving save rates. Earlier, at Lumens Technologies, Alison led NPS initiatives and managed a team overseeing various vendors. Alison holds multiple degrees, including a Six Sigma Black Belt, an MBA, and a Bachelor of Science in Journalism, alongside certifications in customer experience and change management.
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