Joselyn Daniela Retana Calderon

Joselyn Daniela Retana Calderon is an experienced professional in operations management, currently serving as Manager of Operations at Western Union since February 2014. With a progressive career at Western Union, Joselyn has held various roles including Senior Analyst for Implementation & Integration, Team Lead for Non-Payment Claim, and Customer Advocate Specialist in the Executive Resolutions Team, among others. Prior to joining Western Union, Joselyn worked as a Customer Service Specialist at Teleperformance from October 2012 to December 2013. Educationally, Joselyn is pursuing a degree at Universidad Hispanoamericana since 2016 and previously completed a course in Tools for Success at INSTITUTO POLITECNICO INTERNACIONAL in 2012, along with studies at CM business School starting in 2021.