Quincella Tyson-Upshaw

Quincella Tyson-Upshaw is a seasoned professional with extensive experience in technical support and project management. Currently serving as Operations Project Manager and previously as Lead Field Support Technician II at Westgate Resorts since October 2019, Quincella has a strong background in providing Tier 1 and 2 support across various organizations, including Insight Global and DeVry University. In earlier roles, Quincella contributed as a Lead Repair and Configuration Technician/Manager at System Design Advantage, LLC, and as a Technical Support Specialist at Teleperformance, USA. With a Bachelor’s Degree in Electronic Engineering Technology from DeVry University, Quincella combines technical expertise with leadership skills, having supervised teams and managed support functions over a career spanning nearly two decades.