Michelle Fitzgerald Cihcm

Michelle Fitzgerald CIHCM currently serves as the Head of Housing Management at Westminster City Council, a position held since February 2025. Prior to this role, Michelle was the Interim Head of Neighbourhoods at Moat Homes Limited and led Housing Operations at Shepherds Bush Housing Group, managing income, tenancy services, estates, lettings, and anti-social behavior within various housing tenures. With extensive experience in income management, including leadership of a team at Moat Homes Limited, Michelle has a strong background in transforming housing services, notably overseeing the transition to Universal Credit at Raven Housing Trust. Michelle's career also includes key roles at Crawley Borough Council and HM Revenue & Customs, highlighting a diverse skill set in housing, financial inclusion, and public service.