Shaun Swanepoel is a seasoned IT Operations Manager with extensive experience in leading teams and driving results across various organizations. Currently serving as the Service Delivery & IT Operations Manager at WesTrac Cat, Shaun previously held the position of Information Technology Operations Lead for EMEA at DRA Global, where a focus was placed on building partnerships between IT and business through standardization and service level management. Shaun's earlier roles include National IT Manager at South Point Management Services, overseeing ICT operations for over 12,000 users across multiple sites, and key managerial positions that involved technical operations, project management, and infrastructure security. Shaun holds several relevant certifications including A+, N+, MCSE, ITIL, CEH, and PRINCE2, reflecting a strong commitment to professional development in IT and project management.