Ricardo Hernández

Ricardo Hernández is a skilled professional with experience in customer service and team leadership. Currently serving as a Crew Lead at Wetzel's Pretzels, LLC since December 2021, Ricardo is responsible for training new hires on job duties, safety protocols, and company policies while ensuring compliance with health and safety regulations. Prior to this role, Ricardo worked as an Accounts Receivable Coordinator at Grainger from February 2020 to October 2021 and as a Customer Service Representative and Tech Support Agent at Sitel from March 2018 to February 2020. Ricardo holds a Bachelor of Arts degree in English from Universidad de Panamá, completed in 2020.