Ted Lango

Ted Lango has extensive experience in the workforce management and customer service industry. Ted is the founder of WFM Labs, an organization focused on reinventing the approach to operating contact centers by prioritizing employees and leveraging automation technologies. Before that, Ted served as the Senior Vice President at Intradiem, where they used artificial intelligence technology to improve contact center productivity and customer experience. Prior to that, they held various leadership roles at MetLife, where they were responsible for workforce planning, resource optimization, and optimizing contact center operations. Ted also has experience at Comcast Cable and Cleartel Communications, where they held vice president positions overseeing operations and delivering exceptional customer support. Early in their career, Ted worked as a Director at GTE Internetworking/BBN Technologies, managing a team of sales professionals and generating revenue through the wholesale of IP services.

Ted Lango completed their Bachelor's degree in Finance from Lubar College of Business, which they attended from 1985 to 1987. Prior to that, they studied Physics at Purdue University from 1982 to 1985. In addition to their formal education, Ted has obtained several certifications, including "Communicating in Times of Change" and "Inclusive Leadership" from LinkedIn, the "Series 26" and "Series 6" certifications from FINRA (Financial Industry Regulatory Authority), and the "Part 107 Small UAS Remote Pilot Certification" from the Federal Aviation Administration.