Jonathan Gaviria

Jonathan Gaviria is a seasoned professional with extensive experience in operations, customer experience, and IT management. Currently serving as the Director of Operations for Customer Experience, Service Improvement, and Digital Transformation at White Cap, Jonathan oversees customer experience across over 500 locations in the US and Canada, implementing operational excellence initiatives. Previous roles include Director of IT Sales and Supply Chain, where Jonathan managed technology for sales functions and ERP systems. During a tenure at HD Supply, Jonathan progressed from Senior IT Manager to Director of IT Engineering, leading strategic planning and innovation for business growth. Jonathan's foundational experience includes project management and software development at Avisena. Jonathan holds a Bachelor of Science in Management Information Systems from Florida International University.