Steven Hank

Product Manager at Whitepages

Steven Hank has a diverse work experience spanning over multiple industries and roles. Starting in 2003, they worked as a Student Assistant at Gonzaga University Paw Prints Copy Center, where they provided assistance with copies, faxes, and computer documents, and trained new employees. From 2004 to 2008, they worked at TJ Maxx as a Customer Service Coordinator, where they provided training for Customer Service Associates, supervised up to 10 employees, and addressed customer questions, requests, and complaints.

In 2008, Steven joined Interac Co. Ltd. as an Assistant Language Teacher, where they ran English education programs in 8 public schools and 2 corporate locations, developed curriculum for high school advanced English courses, and managed relationships with schools and business English locations.

Since 2017, Steven has been working at Whitepages, starting as a Customer Care Agent and later transitioning into roles such as Training & Operations Specialist, Customer Experience Manager, and currently as a Product Manager. Further details about their responsibilities and achievements in these roles are not provided.

Steven Hank graduated from Gonzaga University in 2007 with a Bachelor's Degree in History. In July 2012, they obtained a certification in Japanese Language Proficiency Test N2 from Japan Educational Exchanges and Services and the Japan Foundation.

Links

Timeline

  • Product Manager

    March, 2021 - present

  • Customer Experience Manager

    October, 2018

  • Training & Operations Specialist

    January, 2018

  • Customer Care Agent

    January, 2017

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