Kate has spent over 20 years in IT Service Management, and is responsible for the IT Service Management Practice at Whitlock IS. Her experience took her from running a help desk as a Customer, to working directly for the Vendor, to her current Consulting role. Kate manages a team that has deep expertise in all aspects of Service and Asset Management, including integrations to Micro Focus and third-party tools. Kate holds a degree in business management from the University of Tennessee Knoxville, and is pursuing ITIL4 Master certification.
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