Courtney S.

Courtney S. is an experienced professional specializing in experience management and quality assurance, currently serving as the Experience & Design Manager for WHOOP since October 2021. With a robust background in customer experience and analytics, Courtney previously held roles at Carvana, where a pioneering approach to speech analytics and quality assurance was implemented, leading to significant improvements in customer sentiment insights. Notable achievements include the establishment of a comprehensive Quality Assurance department and the creation of essential resources to enhance agent performance. Additional experience encompasses roles in customer service and operations management within various organizations, coupled with a Bachelor's degree in Creative Writing from Arizona State University.