Pedro Alfaix

Pedro Alfaix is a seasoned professional in player support and technical assistance with a diverse background in the gaming and technology sectors. Currently serving as Player Support L3 | Games Specialist at Wildlife Studios since December 2023, Pedro has previously held crucial roles such as Player Support L2 | Trust & Safety and Player Support. Prior to this, experience includes serving as a Zendesk Specialist for Portobello America at Mouts TI and as a Technical Support Specialist III for Bellwether Coffee at PartnerHero. Additional notable roles at PartnerHero include Team Lead for The Peach Truck. Early career development included positions at Liq, where Pedro worked with Riot Games as a Player Support SME, Tech Lead, and Analyst. Academically, Pedro holds a graduation degree in IT Management from Universidade Paulista and a technical degree in Internet Computing from ETEC - Escola Técnica Estadual de São Paulo.