Bruno Menezes

Bruno Menezes is a seasoned professional with extensive experience in customer experience and management roles across various industries. Currently, Bruno serves as Supervisor de Customer Experience at will bank, focusing on enhancing customer interactions. Prior to this, Bruno worked at Blip as a Senior Analyst in CX Governance, managing customer journey measurement and data insights. Earlier roles include Team Lead responsibilities at Blip, where project management and operational oversight were key responsibilities, and experience at Stilingue coordinating customer service through performance monitoring. As a co-founder of Mirò, an LGBTQIAP+ focused store, Bruno contributed to creating inclusive products. Previous experience at Nubank involved supervising customer excellence teams, while foundational roles at companies like Apple and TIM Brasil developed core customer engagement skills. Bruno holds a Bachelor's degree in Technology with a focus on Administration and Business from Senac Brasil.