Ramon Silva de Almeida

Ramon Silva de Almeida currently serves as an Assistente Customer Experience at will bank since February 2023, bringing extensive experience from previous roles. At Tel Contact Center, from May 2014 to December 2021, Ramon held positions as a Monitor de qualidade, overseeing employee performance and creating reports, as well as handling customer complaints and operational processes, and also as an Operador de telemarketing, providing technical support for Caixa Econômica Federal products. Prior experience includes working as an Instrutor de informática at Eurodata Interativa. Ramon possesses a solid educational background with degrees in Customer Experience and Customer Success from CS Academy, and a Tecnólogo em Radiologia from Faculdade UNIME, along with professional training in advanced computing and computer maintenance.