Thais Nascimento

Thais Nascimento is an experienced professional in customer success and experience management, currently serving as Team Leader for Customer Success at isaac since November 2022, where responsibilities include managing a CSS team, optimizing performance metrics, and fostering a collaborative team environment. Prior experience includes a role as Customer Experience Supervisor at Facily, focusing on developing people, enhancing customer journey processes, and overseeing communication governance. Thais also held positions at 99, where leadership in customer experience initiatives and training was emphasized, and began career as Operations Assistant, followed by experience as Financial Assistant at Holiday Inn Express. Academic qualifications comprise an MBA in Leadership, Innovation, and Management 4.0 from Pontifícia Universidade Católica do Rio Grande do Sul and a degree in Marketing from Instituto Federal de Educação, Ciência e Tecnologia do Sudeste de Minas.