Joanne Murch

Joanne Murch brings extensive experience in operational management and business development, currently serving as Business Director at Williams Lea since October 2022, following roles as Senior Account Director and Account Director. Prior to this, Joanne held the position of Business Services Manager at Intelligent Office UK from November 2011 to July 2023, where a strong focus on the legal sector and outsourcing solutions was maintained. Joanne's experience also includes serving as General Manager for Business Process Outsourcing at NSL Services Group, overseeing operational service delivery, client management, and KPI performance. Earlier roles include Regional Manager at NCP Services, where management of Local Authority contracts took place, and Contract Manager at Central Parking System, where large-scale contract implementations were achieved. Additionally, Joanne's career began at The Royal Borough of Kensington and Chelsea, focusing on the management of outsourced environmental services contracts.