Williams Lea
Joanne Murch brings extensive experience in operational management and business development, currently serving as Business Director at Williams Lea since October 2022, following roles as Senior Account Director and Account Director. Prior to this, Joanne held the position of Business Services Manager at Intelligent Office UK from November 2011 to July 2023, where a strong focus on the legal sector and outsourcing solutions was maintained. Joanne's experience also includes serving as General Manager for Business Process Outsourcing at NSL Services Group, overseeing operational service delivery, client management, and KPI performance. Earlier roles include Regional Manager at NCP Services, where management of Local Authority contracts took place, and Contract Manager at Central Parking System, where large-scale contract implementations were achieved. Additionally, Joanne's career began at The Royal Borough of Kensington and Chelsea, focusing on the management of outsourced environmental services contracts.
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Williams Lea
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.