Troy Thornton

Troy Thornton is an experienced executive in customer care operations, currently serving as Vice President of the Customer Care Center at Williams-Sonoma, Inc. since July 2001, where Troy directs a large-scale operation while achieving financial targets and adapting to customer needs. Concurrently, as Divisional Vice President of Customer Care at Eddie Bauer since June 2014, Troy successfully transitioned call center operations in-house, generating significant cost savings. Troy's prior roles include Customer Service Manager at 360 Communications and Alltel, with a strong foundation in management supported by an M.B.A. from the University of Phoenix and a B.B.A. from UNLV.