Kim Guentzel

Kim Guentzel is an experienced professional with a strong background in client service operations and customer insights. Currently serving as the Director of Client Service Operations at WTW since December 2018, Kim has previously held multiple leadership roles at Zurich North America from November 1995 to November 2018, including Director of Customer Insights, Director of Field Operations, Director of Information Technology, Manager of Corporate Knowledge, and Office Manager. Kim's career also includes a position as Marketing Manager at Shea, Inc. from August 1992 to October 1995, and as Office Manager at Bentz Whaley Flessner from June 1988 to July 1992. Kim holds a Bachelor of Science degree in Business Administration from Winona State University, completed between 1984 and 1988.