Andrea Bornstein

Andrea Bornstein is a highly experienced professional with a background in leading customer experience and operations roles across various industries. Andrea currently serves as the CX Strategy and Design Lead at Willoughby City Council. Prior to this, Andrea held a Director position at SCOODA Branded Merchandise Solutions, where Andrea focused on CX and operations. Andrea's career includes managerial roles at the Museum of Applied Arts and Sciences, Novartis, ACMI, and Arts Centre Melbourne. Andrea holds a Bachelor of Commerce degree from the University of Melbourne, as well as additional qualifications in CX Strategy & Design, Media Studies, and Professional Screenwriting.