Charles Snedden

Charles Snedden is a seasoned sales engineer and specialist in workforce optimization, currently serving as a Sales Engineer & WFO CCaaS Specialist at Wilmac since January 2023. Previously, Charles held various positions at Calabrio, Inc. from April 2015 to January 2023, culminating in the role of Senior Sales Engineer and Head of Pre-sales for the EMEA region. Charles has extensive experience in managing pre-sales teams, delivering technical designs, and providing client solutions related to workforce management and analytics. Additional roles include secretarial positions at AFL Scotland and SARFL and managerial positions at Noble Systems, Open Wave, and Thomson Holidays, with a strong focus on resource planning, project management, and client services throughout a diverse career.