Wilmac Technologies
Charles Snedden is a seasoned sales engineer and specialist in workforce optimization, currently serving as a Sales Engineer & WFO CCaaS Specialist at Wilmac since January 2023. Previously, Charles held various positions at Calabrio, Inc. from April 2015 to January 2023, culminating in the role of Senior Sales Engineer and Head of Pre-sales for the EMEA region. Charles has extensive experience in managing pre-sales teams, delivering technical designs, and providing client solutions related to workforce management and analytics. Additional roles include secretarial positions at AFL Scotland and SARFL and managerial positions at Noble Systems, Open Wave, and Thomson Holidays, with a strong focus on resource planning, project management, and client services throughout a diverse career.
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Wilmac Technologies
Wilmac Technologies is a premier global provider of sales, professional services, and support for the world's most widely used Communications Recording and Customer Experience technologies. Wilmac Technologies' Cloud Contact Center, Communications Compliance, and Enterprise Information Archiving (EIA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through its own development, partnerships, and leading vendors, Wilmac Technologies is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac Technologies' experience and expertise serves a variety of industries in North America including regulated institutions (financial services, healthcare, insurance),Contact Centers, and Public Safety Organizations. Wilmac Technologies is headquartered in Rochester, NY, with offices in New York City and Toronto, ON.