Mark Hicks

Mark Hicks currently serves as the Passenger Services Director at Wilson James, with a comprehensive background in transport and aviation. In addition to this role, Mark has held various directorial positions, including Business Development Director and Director of Airport Operations, contributing to enhanced passenger experiences and operational efficiency. Mark has also been involved with South Central Ambulance Service NHS Trust since 2006 as a Volunteer Community First Responder and Coordinator, providing critical medical support during emergencies. Previous experience includes significant leadership roles at Heathrow, where Mark managed customer relations for multiple terminal operations, ensuring high service standards and fostering strong customer relationships. Early career experience includes managerial positions at Waitrose.