Weber Nathalie

Weber Nathalie has a diverse work experience in the customer service and operations field. Weber started their career at CBC Banque & Assurance as an Agent Commercial from September 1995 to February 2001. Weber then joined Win s.a., initially as a Sales Support Supervisor from February 2001 to December 2004. Afterwards, they worked as a Customer Care Manager from January 2005 to January 2010, where they managed sales support and helpdesk operations. Subsequently, they became the Customer Care Director from January 2010 to December 2014, responsible for overseeing the service desk and managing technical teams. From 2014 to 2021, they held the position of Director Customer Operations and Head of Customer Experience & CEO Office, actively involved in ISO programs, service delivery management, and customer complaint resolution.

Weber Nathalie completed their education from 1988 to 1990 at the Institut Supérieur Economique (I.E.S.E.T) Sambreville, where they obtained a degree called "Graduée." There is no specific field of study mentioned.

In terms of additional certifications, Weber Nathalie obtained the following:

- ISO/IEC 27001 Foundation from APMG International in March 2022.

- Norme ISO 9001 Foundations from CQHN asbl in March 2021.

- Prince 2 Foundation certification in April 2018. The institution for this certification is not specified.

- ITIL Capability V3 - Operation Support & Analysis (OSA) from EGILIA BELGIUM in November 2013.

- ITIL Foundation v3 certification in January 2012. The institution for this certification is not specified.

- Weber Nathalie also completed a Formation Auditeur ISO 9001, but the institution and the specific month and year of completion are not provided.