Dan Rivera

Dan Rivera's work experience includes various managerial roles in customer service, operations, and project implementation.

Starting in 2021, they worked at Wind River Environmental as the Director of Customer Service. In this role, they managed and developed local and remote customer service teams, implemented process improvements such as a Jira service request system, and led the implementation of standard operating procedures across different departments.

From 2019 to 2021, Dan worked at Chase Corporation as the Manager of Global Customer Service.

In 2017, they held the position of Manager of Outbound Teleservices at Luxury Brand Holdings. During their time there, Dan exceeded sales goals, collaborated with marketing for targeted campaigns, and implemented a real-time dashboard reporting system.

From 2016 to 2017, Dan worked as a Consultant at Journey Consulting.

At Vistaprint, Dan held various roles from 2003 to 2015, including Director of Quality Assurance, Director of Global Services and Project Implementation, Director of Global Customer Service, Senior Manager of Design Services, and Operations Manager.

Dan's career began in 1999 at eSupportNow, where they served as the Manager of Customer Service until 2002.

Dan Rivera obtained a Bachelor's degree in Business Administration and Management, General from the University of Massachusetts Lowell. Dan also holds a certification in Multi-Media Web Design, though no information about the institution or the year of obtaining the certification is provided.