Francesco de Felice

Francesco De Felice is an experienced professional with extensive expertise in business pre-sales, program management, and customer care within the telecommunications sector. Currently serving as General Director for a self-employed venture since January 2018, Francesco also holds the position of Head of Business Pre Sales and Program Management at Wind Tre since March 2016. Francesco's responsibilities include coordinating pre-sales and post-sales activities, developing competitive technical and economic offers, and managing contract compliance and service delivery in alignment with defined SLAs. Previous roles at Wind include Head of Large Business Pre Sales and Program Management and various customer management positions, where Francesco led initiatives to enhance customer satisfaction and operational performance for large business clients. With a career spanning over two decades in the industry, Francesco has garnered substantial experience in managing customer care processes and operational strategies across multiple telecommunications companies.