Monia Guerra

Monia Guerra serves as B2C Service Manager for Mobile e New Business at Wind Tre since May 2022, following a long tenure at the same company that began in 2002. In previous roles at Wind Tre, Monia was responsible for overseeing end-to-end processes, managing performance indicators, handling technical and administrative anomalies, and ensuring service levels across departments. Monia's experience includes managing the Contact Center and serving as a Team Leader and Customer Account representative before transitioning to the Service Manager position. Prior to Wind Tre, Monia worked as an Administrative Employee at Diners Europe International, focusing on credit card authorization within the Risk Management Department. Monia holds a Diploma di Maturità Scientifica from Liceo Scientifico Statale “Tullio Levi Civita” in Rome and has completed the Middle Manager Stretch Development Program at SDA Bocconi Business School.