Dean Ambrosia

Dean Ambrosia is an accomplished professional with extensive experience in customer experience and service delivery within the telecommunications industry. Currently a Senior Director at Windstream since 2022, Dean leads the SOC and Customer Advocate teams, focusing on contract transformations, KPI monitoring, and sales-to-operation efficiencies. Previously, Dean served as Director of Global Activations at Masergy, overseeing seamless service delivery and issue resolution, and held the position of Senior Director of Customer Service Strategy & Operations at Comcast Business, where procedures for customer outages were implemented effectively. Dean’s career began at XO Communications, where leadership in network operations and service assurance was demonstrated. Dean holds an Associate of Arts degree from the Community College of Aurora and a Bachelor of Science in Computer Science from Metropolitan State University of Denver.