Scott Norman

Scott Norman is an accomplished Customer Care Manager at Wine Enthusiast since September 2022, overseeing operational management, staff training, and customer relations. Prior to this role, Scott served as Senior Operations Manager at KellyOCG, where responsibilities included managing call center operations and employee development from September 2010 to June 2022. Scott's earlier positions include Trainer and Customer Service Supervisor at Asurion Insurance Services, f rom January 2003 to May 2010, and Call Center Team Lead at T-Mobile from January 1998 to January 2003. Scott holds multiple associate degrees in Business/Corporate Communications and Communications from ITT Technical Institute, reflecting a strong foundation in leadership and communication within the customer service sector.