Graziella Brincat

Graziella Brincat has extensive work experience in various roles and industries.

From 2018 to the present, they worked at WineDirect as an Information Technology Manager. Graziella'sresponsibilities included leading the company to achieve PCI Provider Level 1 security compliance, organizing a SecDevOps team to enhance security operations, and transitioning the IT helpdesk to a hybrid outsourced operation. Graziella also focused on training internal staff on valuable IT projects.

Prior to their role as IT Manager, Brincat worked as an IT Business Analyst at WineDirect from 2020 to 2021. In this role, they assisted in making technology decisions, implemented project changes, and transitioned customer success teams to Salesforce Service Cloud and SharePoint.

From 2019 to 2020, they served as Manager of Customer Success and Data Migration at WineDirect, where they successfully led a team of support agents and acted as the lead Project Manager for a Salesforce ServiceCloud implementation.

Before joining WineDirect, Brincat worked at Ixaris from 2015 to 2018. Graziella served as a Business Intelligence Specialist and Analyst, participating in BI product sessions, designing data warehouse solutions, and developing a balanced scorecard for the Executive Team.

From 2012 to 2015, they worked at ARMS - Utilities Billing Services as a Business Intelligence Analyst, where they worked with SAP ERP and BI NetWeaver to support the organization's business intelligence requirements.

Brincat's earlier experience includes working at Loqus Business Intelligence as a Call Center Manager and Technical Support Specialist, and at Plaza Centres plc - Retail and Office Centre as an Accounts Receivable Clerk.

Overall, Graziella Brincat has demonstrated expertise in information technology management, business intelligence, customer success, and project management.

Graziella Brincat completed their Bachelor's Degree in Computing and Information Systems from the University of London, which they attended from 2006 to 2011. In addition to their degree, they have obtained several certifications throughout their career. These include the certification in Effectively Leading Digital Transformation from the National Association of State Boards of Accountancy (NASBA) in November 2022, the certification in Creating Your IT Strategy from LinkedIn in January 2022, the Certified ScrumMaster (CSM) certification from Scrum Alliance in October 2017, the Prince2 Project Management certification from ILX Group in April 2010, and the ITILv3 Service Management certification from APM Group in August 2009.