Technical Customer Support Specialist

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 180+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential. Responsibilities

• Become the main contact in all technical matters for key partners of Wingtra in the EMEA region
• Answer customer support requests and investigate technical issues
• Do technical onboarding and consulting for customers remotely
• Ensure best-in-class customer support experience
• Write technical documentation, manuals and record customer-facing troubleshooting videos
• Handle logistics process with key partners of Wingtra EMEA
• Support the sales team in the deal closing stage and during sales demos
• Support the marketing team in the creation of showcase material
• Travel to customers for presale projects, training, and product demonstrations
• Collaborate with our engineers in Zurich to solve difficult robotics and geodetics problems

Requirements

• University Degree or equivalent degree in a technical field
• 1+ years’ experience in technical support or sales of a technical product
• Outgoing and proactive personality, willingness to motivate team members and create an enjoyable work atmosphere
• Excellent verbal and written communication skills
• Ability to work in a fast and challenging work environment
• Willingness to travel
• Fluency in English
• Honest, humble and self-motivated

Plus

• Experience with a modern CRM/ticket system such as Zendesk or Hubspot
• Startup experience
• Experience in the drone, robotics, surveying/GIS industry, or surveying/ drone software product
• International work experience and experience in distributed/remote teams
• German, French