Mário Renó Faria

Mário Renó Faria is a skilled professional with diverse experience in customer support, fraud prevention, and research. Currently serving as a Customer Support Associate at Wise since August 2023, Mário previously held the position of Analista de Prevenção à Fraudes (N2) at Shopper.com.br, where responsibilities included data verification, profile mapping via CRM, and chargeback investigations. Mário also contributed to customer experience management in the same company, utilizing various communication platforms. Additionally, Mário's academic endeavors include a PIBIC scholarship at FESPSP, focusing on discourse analysis related to Covid-19, coupled with experience in diversity and inclusion at Roche. Mário holds a Bachelor's degree in Chemical Engineering from USP and is pursuing a degree in Sociology and Politics at FESPSP.