Jillian Balassone

Jillian Balassone is an experienced leader in customer experience management, currently serving as VP of Customer Experience at Wiser Solutions, Inc. since March 2018, where responsibilities include oversight of post-sales processes encompassing implementation, support, customer success, and professional services. Jillian began at Wiser Solutions as Director of Customer Solutions, focusing on solution architecture and third-party partnerships, and has held various roles within customer success since September 2017. Prior to this, significant experience was gained at Triage Consulting Group, where project management and data analysis skills were developed to enhance client relationships and profitability. Jillian began a career in marketing and media initiatives through internships at Allen Edmonds Shoe Corporation and Stanford University, respectively, and holds a degree in Science, Technology & Society and Communication with a focus on Management, Science & Engineering from Stanford University.