Rafael Simões

Rafael Simões is an experienced IT professional with a strong background in support engineering and database administration. Currently serving as a Senior Support Engineer at WIT Software since January 2017, Rafael specializes in RCS server and applications support, AWS Cloud support, and managing customer tickets across various projects, including collaborations with Docomo, Softbank, and KDDI. Previous roles include DBA SQL Server at HIS, IT Manager and IT Systems Administrator at ISA - Intelligent Sensing Anywhere, and researcher positions at Coimbra Institute of Engineering. Rafael holds multiple master's degrees in Systems and Information Technology for Health and a bachelor's degree in Computer Engineering, complemented by a CCNA certification.