Derek Pawsey

Derek Pawsey is a seasoned professional with extensive experience in customer support and success, currently serving as Senior Director of Customer Support (Self-Service) at Wix since January 2020. Derek's career encompasses leadership roles at prominent companies including Avanti Software Inc. as Vice President of Customer Success, Shopify as Head of Customer Success, and multiple positions at Shopify Plus and Shopify where responsibilities included managing large support teams and implementing successful inside sales strategies. Education credentials include an Executive MBA from Cornell Johnson Graduate School of Management and Smith School of Business at Queen's University, along with a Bachelor's degree in Criminology from Carleton University and a diploma in Police Foundations from Algonquin College.