Gabriel Baptista

Gabriel Baptista is a seasoned professional in customer relationship management with extensive experience in leading CRM strategies. Currently serving as Global Senior CRM Manager at Wolt since February 2024, Gabriel oversees the global lifecycle and B2B CRM for growth products. Prior roles include Senior CRM Manager at TIER Mobility, where project leadership and stakeholder coordination were key responsibilities, and CRM Manager and Associate at Gorillas, emphasizing strategic project management. Gabriel's background includes a Junior Growth Consultant position at Phiture, focusing on global growth strategies, and internships at L'Oréal, Accessorize, and AIESEC, contributing to various e-commerce and consulting projects. Gabriel holds a Master's degree in Information Management with a specialization in Marketing Intelligence from NOVA IMS and has received comprehensive business education from Audencia and ISCTE.