James Payne

James Payne has over 20 years of experience in technical support and operations, currently serving as a Support Analyst III at Woodforest National Bank since July 2008. Key responsibilities include monitoring and configuring IIS Servers and troubleshooting application issues escalated from end users. Previous roles include Technology Operations Support, where James provided second tier support for server and network issues and performed junior system administration duties, and Helpdesk Technician I, achieving a 93% resolution rate for over 50 tickets per day. Earlier positions included Supervisor/A+ Certified Technician at Fry's Electronics, where James diagnosed hardware and software issues for thousands of units, and Technical Support Engineer at Compaq Computer Corporation, involving first and second level support and participation in new system implementations.