Raphael Schapiro

Raphael Schapiro has worked as an executive at BMO Financial Group since 2010. His current role is as Head, North American Customer Contact Centre Transformation, where he is responsible for technology initiatives, voice of the customer, and change management, all in the service of building a leading customer experience.

Prior to this he held multiple roles in the Technology & Operations Group building his strategy, technology capital budgeting, project management, and risk management capabilities.

Prior to BMO, Raphael spent six years as a consultant with McKinsey & Company working with clients in multiple sectors on performance improvement and strategy. Raphael holds a D.Phil and M.Phil from the University of Oxford in Economic and Social History and a B.A. from McGill University.