Mary Grace Opena

Mary Grace Opena is an experienced Customer Engineer with a strong background in engineering and quality assurance. Currently at Woolpert since February 2021, Mary Grace collaborates on pre-sales engagements involving Google Maps Platform and Workspace solutions while leading technical discovery and troubleshooting calls. Prior to this role, Mary Grace worked at SeaChange International for over six years, resolving customer issues through technical expertise, debugging, and improving escalation workflows, resulting in significant reductions in ticket volumes. Additional experience includes positions at RenditionDigital International and Canon Information Technologies, where Mary Grace led quality assurance teams and contributed to software validation efforts. Mary Grace holds a Bachelor's degree in Electronics and Communications Engineering from the University of Santo Tomas.