Jackie Pierce

Jackie Pierce began their career in 2003 at The Party Artist as an Event Entertainment, Planning, and Administration, where they gained superior customer service skills by interacting face to face with customers of all ages and demographics. Jackie then moved to Rotmans in 2018 as a Sales Associate, where they learned the store's technical systems, products, and how to properly create special orders. Later in 2018, Jackie started working at Van Pool as a Van Monitor, developing several skills while working with special needs children. In 2017, Jackie became a QA Tester at PRO Unlimited, passing EA's QA test and possessing a Certificate of Qualification. In 2019, they were a Customer Support Specialist at Elm Street Technology, maintaining a 97% satisfaction rating with over 500 reviews from customers. Currently, Jackie is an IT Applications and Operations Support Specialist at Workgrid Software, utilizing Milestones within Salesforce to maintain SLA with customers and working experience with JIRA and Confluence.

Jackie Pierce attended Louisiana State University from 2009 to 2010, studying English Language and Literature/Letters. Jackie has also obtained several certifications from LinkedIn, including Agile Software Development (2022), Learning Salesforce for Admins (2022), Salesforce Essential Training (2022), After Effects 2020 New Features (2020), Communicating in the Language of Leadership (2020), and Customer Service: Handling Abusive Customers (2020).