Takford M.

Takford M. currently serves as Vice President of Customer & Partner Experience Operations at Workiva, a role held since July 2023. Prior to this, Takford was a Partner at Superluminal LLC, advising a $12B Consumer Products leader on digital transformation strategies. Takford has extensive experience in global services and customer success from roles at Datto, where leadership resulted in improved customer retention and satisfaction metrics. Previous positions include Director of Corporate Strategy at Verizon, with notable achievements in generating significant business growth, and various leadership roles at IBM, focusing on digital strategy and client engagement. Takford's career began at American Express, with additional experience in transformation projects across multiple industries including PepsiCo and Booz Allen Hamilton. Takford holds an MBA from Columbia Business School and a BS from Carnegie Mellon University.