Stephanie Johnson

Stephanie Johnson has a diverse work experience spanning over a decade. Stephanie started their career in 2006 as a Merchandising Coordinator and Administrator at John Gray Awards Company, where they sourced and purchased products for corporate service awards programs. Stephanie then moved on to Proforma N & M Communications in 2008, where they served as a Customer Service Representative - Inside Sales, building and maintaining customer relationships. In the same year, they joined Online Rewards as a Customer Support & Reward Fulfillment Specialist, responsible for resolving end-user issues and managing daily support ticket flow.

At Online Rewards, Stephanie grew within the company and took on various roles such as Account Relationship Manager, Senior Account Executive, and eventually became a Client Services Manager. In these positions, they managed client relationships, provided thought leadership, and played a critical role in overseeing team processes and policies to ensure the highest level of client experience. Stephanie also hired, trained, and managed a growing team.

In 2016, Stephanie joined WorkProud as a Client Experience Manager, where they focused on managing client communications, touch points, and experiences related to the day-to-day operation of client programs. Stephanie organized, planned, and trained the Client Service department to optimize client interactions and increase customer satisfaction, loyalty, and advocacy.

Throughout their career, Stephanie has consistently demonstrated their ability to build strong client relationships, manage teams, and provide valuable insights and solutions to support client initiatives.

Stephanie Johnson obtained their Bachelor of Science (B.S.) degree from Ohio University between 1998 and 2003.